Returns

We know that you will be pleased with your purchase from GoGoDigital Limited. However, there may be occasions when you will need to return items to us.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 3 working days. If the items are visibly damaged on receipt, it is best to refuse the delivery and sign the courier's delivery note accordingly. If damage is realised after taking delivery we will collect the goods from you after agreeing a suitable collection date/time. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.

Items Faulty on Arrival

If your items are faulty on arrival, you have 7 days in which to inform us of the fault. We will then arrange with you a suitable date/time to issue a replacement and collect the faulty item. We test returned items, and if a returned item is found not to be faulty by our engineers we will contact you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and it's more than 7 days since receipt, then provided your item is within its warranty period, you are entitled to a return to base warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. To discuss a warranty repair please contact us at Contact Us. 
For information on EXTENDED warranties please click here.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 days to do so.

Need to return an item?

You can request a return by emailing us via Contact Us

In addition to this policy you should also refer to our general Terms and Conditions.