MendIT Extended Warranty

Collect and Return

Ideally suited to tablets and laptops, a MendIT Collect & Return warranty is a fast and efficient repair service designed to protect your IT device against electrical/component failure. With all parts, labour and carriage included, our Quick Fix 5 Day Service ensures you receive a fast and cost effective solution when looking to protect your computer equipment. If MendIT are unable to repair your IT device under the extended warranty agreement (i.e. parts aren’t available or the cost to repair is greater than the value of the device when new) you will receive a brand new replacement to the equivalent specification. MendIT offer extended warranties for all tablets, laptops and desktops from Apple to Zoostorm. However, for some manufacturers including Apple, HP*, Lenovo**, Samsung*** and Toshiba, MendIT can cover you from day 1, as per the manufacturer’s guarantee. The benefits being you speak directly to a MendIT engineer, cutting out the middle-man and greatly reducing the amount of time you are without your device.
*HP Business devices only **Think Range only ***Not available for Galaxy Range

Collect and Return Process

  • Customer calls MendIT repair centre on 0844 244 9999 and warranty status is checked
  • MendIT will attempt to resolve the problem over the phone
  • If the unit is in need of hardware repair, MendIT will arrange collection and provide a pre-paid postage label for the customer to attach to their device (customer is responsible for packaging). Free collection and return is available for UK residents only
  • Upon receiving the device, MendIT will diagnose the fault and carry out the repair for free
  • Device is tested to ensure fault is repaired
  • MendIT will package the device and send it back to the customer
  • MendIT covers all costs for parts, labour and carriage
  • 5 day turn around upon receiving the customer’s device