Privacy Policy

This policy covers all users who register to use the https://www.gogodigital.co.uk/ website. It is not necessary to register in order to gain access to the searching facilities of the site, but we may restrict access to certain areas as referred to in Principle 2 below. Access to https://www.gogodigital.co.uk/ is free of charge to all users.
The https://www.gogodigital.co.uk/ website is operated by GoGoDigital Limited. We are committed to protecting your privacy when you are using our online services. To protect your privacy, we apply five principles which you can read about below. 

Principle 1 - Notice

During our registration process, we ask for personal information which both identifies you and enables us to communicate with you.  We also invite you to tell us your interests so that we can make our communications relevant and interesting for you.

To help us prevent fraud, please be aware that we may make searches about you at credit reference agencies for the purpose of verifying your identity. These agencies will supply us with information, including information from the Electoral Register. The fact that we have requested an identity check is recorded by these agencies, though be assured that the searches will not be seen, or used by lenders to assess your ability to obtain credit. 

Please also note that we may cross reference the information you provide us with data from a specialist anti-fraud third party with a view to stopping fraudulent transactions before they occur.

We will use the information you provide only for the following purposes:

  • To send updates regarding the status of your orders
  • To send you newsletters and details of offers and promotions in which we believe you will be interested
  • To improve the content, design and layout of the https://www.gogodigital.co.uk/ website and to facilitate knowledge management
  • To understand the interests and buying behaviour of our registered users
  • To perform other such general marketing and promotional activities focused on our products and services. We may also register you for our other services which we feel may be useful or of interest to you.
  • We sometimes use other companies such as courier agents to provide services to you or to provide services to us. To enable them to do this, we may need to share your personal information with them. When we do so, these companies are required to act in accordance with the instructions we give them and they must meet the requirements of the Data Protection Act to keep information secure.

Principle 2 - Consent and Choice

If you choose not to register or not provide personal information, you may still visit the https://www.gogodigital.co.uk/ website but you will not be able to access the restricted areas available to registered users. By completing the registration process, you are confirming that you accept the terms of our Privacy Policy as described and consent to our using your information accordingly.

Principle 3 - Access

We have provided an administration service (your account) where you can review your personal information at any time to ensure it is correct and current. You will be able to update, correct, change or delete inaccurate details. You may also change your choice of opting in or out of marketing and promotional activities, although you may continue to receive mailings for a short period while your change is being processed. You have the right to ask for a copy of your personal information on payment of a small fee.

Your customer details will be stored securely; in compliance with the Data Protection Act. These details and any orders placed with GoGoDigital Limited will be available in your account with us.

Principle 4 - Security

We have taken appropriate measures to ensure that your personal information is not unlawfully processed. https://www.gogodigital.co.uk/ uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including firewalls and Secure Socket Layers (SSL). GoGoDigital Limited treats data as an asset that must be protected against loss and unauthorized access.  However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure. We employ many different security techniques to protect such data from unauthorised access by users inside and outside the company. 

We will not be transferring your personal information outside of the European Economic Area unless otherwise specifically advised.

GoGoDigital Limited do not store any transaction financial details

Principle 5 - Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.

Principle 6 - Minors

The GoGoDigital Limited website primarily functions as a online retailer and is therefore not intended for children and we ask that no-one under the age of 12 submits personal information to us or uses the site without supervision of a parent or guardian.

Principle 7 - Deletion of your Personal Data

We are unable to delete your GoGoDigital Limited account information containing your personal information for a period of 6 years from the date of your last interaction with us (this could be a sales transaction, a return, or some other interaction with GoGoDigital Limited via our Customer Services team or our online tools).  This is because we may need to access historical information for business reporting purposes.  Please note however, that at any point in time you may opt in or out of marketing communications via the my account section of this website.

Questions

If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to stop using your information in any way, please write to: 

Data Protection
GoGoDigital Limited
119-120 Victory House
Somers Road North
Portsmouth
Hampshire
PO1 1PJ

If you have any questions for GoGoDigital Limited relating to privacy, please send them to this address.

Changes to this policy

If we decide to change this privacy policy, we would post such changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Need Further Assistance?

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If this article didn't help resolve your query, then you may wish to contact a GoGoDigital Limited Customer Service representative via our Contact Page.