WHAT IS YOUR RETURNS POLICY?
Products must be returned within 30 days of receiving your order.
Products returned through remorse must be unopened and unused with all tags/packaging still intact (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from all new products so don’t be alarmed if you receive an item with no tags on.
WHAT ITEMS CAN I RETURN?
You can return ALL ITEMS from your order. But please see the below items for ANY EXCEPTIONS to this rule:
- Women’s swimwear can only be returned if the hygiene seal is still intact.
- Underwear can be returned as long as the hygiene strip has not been removed.
- Socks can be returned if they are sealed in their original packaging.
- If an item is marked as Final Sale, this item is non-returnable.
- Face masks cannot be returned or refunded due to health protection reasons.
- Men’s swimwear can’t be returned for hygiene reasons.
* Please note that returns registered separately CANNOT BE RETURNED IN ONE PACKAGE, even if they are from the same order. Combining the returns into the same package will slow down the refund process!
* Please also note that In order to receive a full refund, all items must be returned to us UNOPENED/UNUSED and in the same condition you received them with their original packaging. If an item is returned to us damaged, opened or in an unsuitable condition, we won’t be able to give you a refund. All items are inspected on return *
HAVE YOU RECEIVED MY RETURN YET?
The tracking number can be found on your return confirmation email, while your order number (e.g. #UK123456) can be found on your original order confirmation.
WHEN WILL I GET MY REFUND?
Due to increased volume there may be ADDITIONAL DELAYS IN YOUR REFUND BEING PROCESSED.
- We only offer refunds onto the original payment method used to make the order.
- For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
- Refunds will be actioned within 7 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.